Feedback: the Good, the Bad and the Ugly

I've often thought that one of the most brilliant things about the eBay Marketplace (http://www.ebay.com/) is the Feedback system. If you are doing something right, you get good feedback (the green dot to the left). If you aren't doing too good, you get negative feedback (the red dot to the left). When you get a critical mass of feedback, you get a star. If you have too much negative feedback, it's dealt with. Pretty simple, pretty straightforward and pretty easy.

Here at the Foundation we love feedback too. Yesterday, we put out a survey to get people's thoughts about our matching gifts program, a program where we match employee donations to charity up to $500 a year. (Foundation Factoid- To date, 2000+ employees have participated in the program and we've matched close to $900K in charitable donations.) Much to my delight, over 50 employees have completed our survey. We've heard the good, the bad and the ugly (thankfully, most comments were good). I wanted to let those of you who filled out the survey know that we're actively listening to your comments and are taking your feedback seriously-you tell, we listen and change where possible. So, a few examples of what we heard and what we plan to do:

- "Reconsider your definition of schools to include preschools" - when we have promotions that include schools, we will include qualified, non-profit preschools

- "An improvement would be to have more people aware of the process" - we will be sending out some more communications and host an on site demo in San Jose. If you are outside San Jose and want to help us by hosting a demo, drop us an email.

-"It's a great program, keep it up" - We think so too and plan to keep it going :-)

For those of you who took the time to fill out the survey, THANKS A MILLION. We greatly appreciate the feedback.